Shipping and Delivery

Effective Date: 13th June 2023

Thank you for choosing to shop at LattuTop. We strive to provide a seamless and efficient shopping experience for our customers. This Shipping and Delivery Policy outlines important information regarding shipping methods, delivery times, costs, and other related details. By placing an order with us, you agree to the following policy:

  1. Order Processing Time

1.1 Upon receipt of your order, we will process it within 3 to 7 business days. Business days exclude weekends and public holidays.

1.2 Order processing includes verifying the order details, conducting payment authorization, and preparing the products for shipment.

1.3 During peak seasons or promotional periods, order processing may take longer. We appreciate your patience and understanding in such circumstances.

  1. Shipping Methods and Costs

2.1 We offer various shipping methods, which may include but are not limited to: - Standard Shipping: Estimated delivery within 3 to 7 business days.

 

2.2 The available shipping methods and associated costs will be displayed during the checkout process. The final shipping cost is calculated based on the shipping method opted by the customer

2.3 Free shipping is offered for prepaid customers

  1. Shipment Tracking

3.1 Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.

3.2 You can track the progress of your shipment by visiting the designated courier's website and entering the provided tracking number.

3.3 Please note that it may take some time for the tracking information to be updated after the shipment has been handed over to the courier.

  1. Delivery Times

4.1 The estimated delivery times mentioned during the checkout process or on our website are approximate and may vary depending on factors beyond our control, such as courier delays, customs processing, or unforeseen circumstances. 4.2 We make every effort to ensure timely deliveries, but we cannot guarantee specific delivery dates or times.

4.3 If you have not received your package within the estimated delivery timeframe, please contact our customer support team, and we will assist you in tracking the shipment or resolving any delivery issues.

  1. Shipping Restrictions

5.1 We strive to comply with all applicable laws and regulations regarding shipping restrictions. However, there may be certain products that are restricted or prohibited from being shipped to certain locations. It is your responsibility to ensure that the ordered products comply with the local laws and regulations of your delivery address.

5.2 If we become aware that an ordered product cannot be shipped to your location, we will notify you and provide a full refund for the affected item(s).

  1. Address Accuracy

6.1 It is crucial to provide accurate and complete shipping address information during the checkout process. We are not responsible for delays or delivery failures resulting from incorrect or incomplete address details provided by the customer.

6.2 If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible