Refund and Cancellation Policy

We strive to provide our customers with a seamless shopping experience and exceptional customer service. This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for purchases made on our website. By placing an order with us, you agree to the following policy:

  1. Cancellation Policy 1.1 Order Cancellation by Customer: If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if your order has not been shipped. However, if the order has already been dispatched, we will be unable to cancel it.

    1.2 Order Cancellation by LattuTop: We reserve the right to cancel any order due to factors including, but not limited to: - Insufficient stock availability - Inaccurate or incomplete product information - Suspected fraudulent activity In such cases, we will promptly notify you and issue a full refund if payment has been made.

  2. Return and Refund Policy 2.1 Returns: We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, you may be eligible to return the product(s) subject to the following conditions: - You must notify us within 3 days of receiving the product(s) by contacting our customer support team. - The product(s) must be unused, undamaged, and in their original packaging. -  Please refer to the product description or contact our customer support team for clarification. - You may be responsible for return shipping costs, except in cases where we shipped an incorrect or defective item.

    2.2 Refunds: Once your returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund request. If approved: - For orders paid by credit/debit card, the refund will be issued to the original payment method within 7 business days. - For orders paid by other methods (e.g., cash on delivery or digital wallet), the refund will be processed using a mutually agreed-upon method. - Original shipping charges, if any, are non-refundable.

  3. Exchange Policy We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined in Section 2 and place a new order for the desired item(s).

  4. Customer Support If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact our customer support team. We will be happy to assist you and address any queries you may have.

Please note that this policy is subject to change without prior notice. The most current version will always be available on our website.